Refund policy

Refund policy
At Pashmina Paradise, we ensure your products arrive in perfect condition and on time with trusted courier partners.

Shipping:

  • Free shipping on all orders within India.
  • Cash on Delivery incurs a Rs 100 charge for eligible pin codes.

Return & Refund Policy
Return Requests:

  • Customers need to email us at support@pashminaparadise.com to place a return request.
  • In the email, they should provide their order details and a valid reason for the return.
  • Please note that Pashmina Paradise will not accept return on the basis of looks, Likes Dislikes, size or some lame resons. we request all customers to check size chart properly as most of the products are made to order and it takes efforts by Artisians to make each piece for you.
  • Some customers have unusual body structures For example Chest Size is Small, Waist and hip are over size such customers should check with our customer care team and ask for measurements in advance or for customization. After placing an order for a normal size by these customers return request will not be processed.
  • Return request will be processed if the piece is damaged or wrong product is sent but for that an opening video is must with all the pictures defining that a wrong product is delivered.
  • Once we receive the email, we will arrange for the return pickup and inform the customer about the same.

Return Policy:

  • Orders can be returned within 2 days from the date of delivery.
    An opening video showing the wrong product delivery is mandatory for initiating a return.
  • Returns are only applicable in cases of wrong/different product delivery.
  • Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
  • Items put on clearance sale Like End of season sale , Stock Clearance Sale cannot be returned as company sell the products during sales on no profit basis hence no return request will be processed during sale time.
  • Orders for which packaging is damaged or seal is broken should not be accepted. Any such consignment, if accepted, cannot be returned.
  • Items will be considered for return only if the product/price tag is intact, and the product has not been used/washed/damaged.
    The item to be returned should be packed properly and handed over to the courier person.
  • All returned items go through a quality check by our quality team, and the acceptance of the returned item will be informed to the customer via an email within 2 business day from receiving the return consignment. 

Refund Policy:

  • Once the return is accepted, the refund will be processed within 7 business days, and the customer will receive an email confirmation.
  • For Cash on Delivery (COD) orders, refund to their bank account.

Disclaimer:

Handmade products may vary in color and embellishment from online images due to dye processes and difference in screen resolution. Therefore Due to little difference in colour and appearance return will not be accepted.

As a customer you can anytime cancel your order (before a stipulated time) by calling our customer service number +91 92115 67223 If however, we find out that the transaction isn’t genuine or might be a case of fraud, we will cancel the order there and then.